Shipping Policy
Thank you for shopping with us! This Shipping Policy outlines how we handle shipping for items purchased from our Official Sabrina Carpenter Poster store. By placing an order, you agree to the terms detailed below. Please review them carefully.
1. Order Processing
1.1 Order Fulfillment
We strive to process and ship orders promptly. Standard processing times will be clearly displayed during checkout. Processing times may vary depending on product availability and order volume.
1.2 Order Verification
To maintain security and prevent fraud, we may need to verify your order details. This could include confirming your billing and shipping information or requesting additional verification. We appreciate your patience during this process.
2. Shipping Methods and Delivery
2.1 Shipping Options
We offer various shipping methods to accommodate different delivery preferences and locations. Available shipping options will be presented during checkout.
2.2 Shipping Costs
Shipping fees are calculated based on:
- Your selected shipping method
- Delivery destination
- Order size and weight Total shipping costs will be clearly displayed before you complete your purchase.
2.3 Delivery Time
Estimated delivery times vary by shipping method and destination. Please note that delivery estimates do not include order processing time. External factors such as weather conditions or high-volume periods may affect delivery times.
2.4 Tracking Information
After your order ships, you’ll receive tracking information via email. While tracking updates are typically reliable, some carriers may experience delays in updating tracking status.
2.5 International Shipping
We ship to select international locations. Please note that international orders may incur:
- Import duties
- Customs fees
- Local taxes These additional charges are the responsibility of the buyer. Contact your local customs office for specific details about potential fees.
3. Address Accuracy and Delivery
3.1 Shipping Address
It is crucial to provide accurate and complete shipping information during checkout. We cannot be held responsible for delivery issues arising from incorrect address details. For address changes after order placement, contact us immediately at [email protected]. Please note that we cannot guarantee address changes once an order has shipped.
3.2 Delivery Attempts
Our shipping partners will attempt delivery to your provided address. If no one is available to accept the delivery, they may:
- Leave a delivery notice
- Attempt redelivery
- Hold the package at a local facility for pickup
3.3 Non-Delivery
If a package is returned to us due to failed delivery attempts or incorrect address information, we will contact you to arrange reshipment. Additional shipping charges may apply.
4. Shipping Restrictions
4.1 Restricted Items
Certain locations may have specific shipping restrictions. We will notify you of any restrictions during checkout. Customers are responsible for ensuring compliance with local shipping regulations.
5. Contact Us
For questions about our shipping policy or assistance with your order, please contact us at:
- Email: [email protected]
- Customer Service Hours: Monday-Friday, 9 AM – 5 PM EST
We’re here to help ensure you have a great shopping experience!